Help centre / FAQ

Answers for your next trade question

Find practical guidance on the platform, data, AI, access and support.

Help deskKnowledge base

Browse the categories below or contact support for an account-specific question.

Platform

4 answers

What is Yugalinks?
A global trade intelligence platform for researching countries, products, HS codes, suppliers and trade corridors through structured data, dashboards and AI-assisted explanation. Explore the platform.
Is Yugalinks just an AI chatbot?
No. AI helps explain findings from the underlying datasets and analytical tools; it does not replace them. See how we approach responsible AI.
Who is it for?
Exporters, MSMEs, sourcing teams, consultants, researchers, financial institutions, trade organisations and policy teams worldwide.
Can I research exports and sourcing?
Yes. Compare demand, suppliers, concentration, growth and corridors for both export and sourcing decisions. Start with the use-case guides.

Data & AI

5 answers

Where does the data come from?
Yugalinks uses institutional trade data and workflow-specific contextual indicators. The exact provider and integration status are listed in data sources; calculation rules are in the methodology.
How current is the data?
The latest available year varies by source, reporter and product. Results should show their reporting period; different outputs may use different latest years.
Is the AI always accurate?
No. AI output can be incomplete or wrong. Check cited evidence and independently verify material commercial, financial, legal or regulatory conclusions.
Does Yugalinks guarantee buyers or export success?
No. Yugalinks is decision-support software, not a marketplace or guarantee of buyers, suppliers or commercial outcomes.
Does it support India-related research?
Yes. The platform is global-first and supports India-linked export, sourcing, competitor and corridor research alongside other markets.

Account & access

4 answers

Is there a free version?
Free access includes selected dashboards and limited searches and AI questions. Compare current access options on pricing.
How does pricing work?
Access may include free, subscription, institutional and custom plans. Final prices and billing terms will be published before full paid launch.
How secure is Yugalinks?
Production controls and limitations should be disclosed clearly. Read the current security overview.
Can I delete my account or data?
Yes. The Data Deletion Policy explains the request process, retention exceptions and backup handling.

Support

2 answers

Where can I learn the research workflow?
Use the documentation for quick-start steps, dashboard guides and metric definitions.
How can I contact Yugalinks?
For product, data or account questions, use the contact form or email support@yugalinks.com.