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User Assistance and Accessibility Policy 

 

At Yugalinks Global Connect Pvt Ltd, we are committed to providing accessible and inclusive services to all users. This policy outlines our approach to ensuring comprehensive user assistance and accessibility across our platform, ensuring that everyone can effectively engage with our services, including individuals with disabilities. 

 

Policy Commitment

Our commitment is to deliver a user-friendly platform that adheres to accessibility standards and ensures that all users, regardless of their abilities, can access and benefit from our services.

Scope of the Policy

This policy applies to all users of Yugalinks Global Connect Pvt Ltd, including:

  • Buyers and sellers using our platform.
  • Business partners and affiliates.
  • All visitors accessing our digital services.

Accessibility Standards

We strive to comply with recognized accessibility standards, including:

  • Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
  • Indian Government’s Digital Accessibility Standards for e-commerce platforms.

User Assistance Services

We offer comprehensive assistance to all users, including:

  • Technical Support:
    • Assistance with platform navigation, account management, and resolving technical issues.
  • Account Verification Support:
    • Help with user registration, verification, and KYC compliance.
  • Export and Trade Assistance:
    • Guidance on export documentation, trade regulations, and government compliance (DGFT, FIEO).
  • Dispute Resolution Support:
    • Facilitating dispute resolution and ensuring fair mediation between buyers and sellers.

Accessibility Features

Our platform includes the following accessibility features:

  • Screen reader compatibility for visually impaired users.
  • Keyboard navigation support for users with mobility impairments.
  • Alternative text for images and multimedia content.
  • Adjustable text size and contrast settings for better readability.

Training and Awareness

Our staff undergo regular training on accessibility best practices and user assistance to maintain a high standard of service.