Terms and Conditions
Overview of Yugalinks
Yugalinks Global Connect Pvt Ltd is a pioneering platform dedicated to reimagining India’s e-commerce ecosystem, with a specific focus on empowering exporters and manufacturers. Our core mission is to simplify global trade for Indian businesses by providing them with seamless access to export-related resources, documentation, government policies, and business network connections. We aim to restore India's historical dominance in global trade by leveraging e-commerce as a gateway for Indian businesses to compete on the international stage.
Purpose of the Platform (B2B E-commerce for MSMEs)
Yugalinks is designed as a specialized Business-to-Business (B2B) e-commerce platform that primarily serves Micro, Small, and Medium Enterprises (MSMEs). The platform offers a wide array of services such as export facilitation, training programs, logistics support, and government alliances. Our goal is to help MSMEs reach international markets with greater ease, enabling them to access export opportunities and expand their businesses globally.
Acceptance of Terms
By accessing or using the Yugalinks platform, you (“User”) agree to comply with these Terms and Conditions. If you do not agree to the terms, you must refrain from using the platform. Continued use of our services constitutes your acceptance of the terms.
Updates and Modifications to Terms
Yugalinks reserves the right to amend or modify these Terms and Conditions at any time without prior notice. Any changes will be posted on this webpage and will become effective immediately. Users are responsible for reviewing the terms periodically to stay informed of any updates
Acknowledgment Statement
By registering and using the Yugalinks platform, you acknowledge and agree that:
- You have read, understood, and accepted these Terms and Conditions.
- You will comply with all applicable laws and regulations related to international trade and business operations.
- You will provide accurate and complete information during registration and maintain the confidentiality of your account credentials.
You are authorized to act on behalf of your registered business entity.
Draft the Terms of Service
Scope of Services
Yugalinks provides various services, including but not limited to:
Assistance with obtaining essential export documentation such as Importer Exporter Code (IEC) and Registration Cum Membership Certificate (RCMC).
Collaboration with government bodies like the Directorate General of Foreign Trade (DGFT) and the Federation of Indian Export Organizations (FIEO).
Training programs and resource materials on e-commerce exports and international trade procedures.
Customized consultancy services to support MSMEs in navigating the global market.
The services provided by Yugalinks are subject to these Terms, and we reserve the right to modify or discontinue any part of our services without prior notice.
Limitation of Liability
Yugalinks will make every effort to ensure the accuracy and reliability of the information provided on our platform. However, we are not liable for:
Any loss or damage resulting from the use or inability to use our platform.
Errors, omissions, or inaccuracies in the content provided.
Any third-party actions or interactions facilitated through our platform.
Users agree to indemnify Yugalinks against any claims, damages, or losses arising from their misuse of the platform or violation of these Terms.
Intellectual Property Rights
All content on the Yugalinks platform, including text, graphics, logos, and trademarks, is the intellectual property of Yugalinks unless otherwise stated. Users are prohibited from copying, distributing, or modifying any proprietary content without prior written consent from Yugalinks.
Users must also respect the intellectual property rights of third parties when using the platform.
Non-Compliance and Termination
Failure to comply with these Terms may result in the suspension or termination of your account. Non-compliance includes but is not limited to:
Providing false or incomplete information during registration.
Misusing the platform’s services or engaging in fraudulent activities.
Violating any applicable laws or regulations related to international trade.
Upon termination, users will lose access to all services provided by Yugalinks. Users may request account reactivation, subject to review and approval by Yugalinks.
Privacy Policy
We take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal and business information. Key points include:
- Data Collection: We collect information to provide export facilitation services, including contact details, business registration information, and required export documentation.
- Data Usage: We use your data to fulfill service requests, facilitate government interactions, and improve our platform.
- Data Sharing: We may share user data with relevant government bodies (e.g., DGFT, FIEO) for compliance and regulatory purposes.
- Data Security: We implement industry-standard security measures to protect your data from unauthorized access.
By using our platform, you consent to the collection and use of your data as outlined in our Privacy Policy.
Definitions
Key Terms
Services: The services provided by Yugalinks, including but not limited to export facilitation, consultancy, educational resources, and logistics support.
User: Any individual or business entity that registers and utilizes the Yugalinks platform.
Export Documents: Essential documents required for international trade such as Importer Exporter Code (IEC), Registration Cum Membership Certificate (RCMC), shipping documents, etc.
Virtual Bank Accounts: Dedicated financial accounts provided by Yugalinks to streamline cross-border payments and currency conversions.
Abbreviations
- IEC: Importer Exporter Code
- RCMC: Registration Cum Membership Certificate
- FIEO: Federation of Indian Export Organizations
- DGFT: Directorate General of Foreign Trade
- MSME: Micro, Small, and Medium Enterprises
Scope of Definitions
The definitions provided herein apply throughout these Terms and Conditions unless stated otherwise.
Signature and Dateline for Both Parties
For formal agreements, both Yugalinks and the User may sign a written version of these Terms to indicate mutual consent and agreement. The document should include:
- User Signature: The authorized representative of the registered business entity.
- Yugalinks Signature: A designated officer of Yugalinks Global Connect Pvt Ltd.
- Date of Agreement: The date when both parties sign and accept these Terms.
Services Provided
Export Facilitation
Assistance with Obtaining IEC:
Yugalinks assists businesses in obtaining their Importer Exporter Code (IEC) from the Directorate General of Foreign Trade (DGFT), which is a mandatory requirement for international trade.
Assistance with RCMC Registration:
We offer guidance to businesses in obtaining their Registration Cum Membership Certificate (RCMC) through the relevant Export Promotion Councils (EPCs).
Guidance on Export Incentives:
Yugalinks provides businesses with the latest information on government export incentives and helps them maximize their eligibility for financial benefits.
Support with Necessary Export Documents:
We assist users in preparing the requisite documentation for export, ensuring businesses can complete all required paperwork efficiently.
Government Alliances and Support
Collaboration with FIEO and DGFT:
We collaborate with government bodies such as FIEO and DGFT to ensure users are updated with the latest policies, guidelines, and requirements related to exports.
Representation for MSMEs in Export Trade:
Yugalinks represents MSMEs at trade events and forums, advocating for the interests of small-scale industries and ensuring their concerns are heard in the global trade community.
Updates on Government Policies:
We ensure that our users are informed of the latest government policies impacting exports and international trade.
Education for Manufacturers
Training Sessions on E-Commerce Exports:
We provide educational training sessions designed to guide manufacturers on how to leverage e-commerce platforms to enhance their export capabilities.
Tutorials on International Trade Procedures:
Yugalinks offers comprehensive tutorials to help businesses navigate the complex processes involved in international trade.
esource Material and Documentation Support:
We provide downloadable guides and templates to assist users in preparing export documentation and complying with international trade procedures.
11.4 Customized Business Support
Personalized Consultancy:
Our team of experts provides tailored consultancy services to businesses seeking personalized advice on export-related challenges.
Business Network Connections:
We connect businesses with potential partners, distributors, and clients in foreign markets, enabling them to expand their network.
Export Market Strategy Formulation:
We assist businesses in developing export strategies by analyzing target markets and devising actionable plans to successfully penetrate global markets.
User Responsibilities
Compliance with Laws and Regulations:
Users are responsible for ensuring compliance with all applicable laws and regulations governing international trade, including both domestic and foreign regulations.
Accurate and Complete Registration Details:
Users must provide accurate, up-to-date, and complete information during the registration process. Any changes to user information should be promptly updated.
Protection of Login Credentials:
Users must protect their login credentials and take necessary measures to prevent unauthorized access. In the event of unauthorized access, users must notify Yugalinks immediately.
Prohibition of Misuse of Services:
Users agree not to misuse the platform’s services, including engaging in fraudulent activities, uploading harmful content, or attempting to interfere with the functioning of the platform.
Timely Submission of Required Documents:
Users are responsible for ensuring that all necessary documents are submitted on time and in accordance with Yugalinks' guidelines.
Eligibility to Use the Platform
MSME Registration Criteria
The platform is exclusively intended for businesses registered as Micro, Small, or Medium Enterprises (MSMEs). Users must provide valid proof of their MSME registration to access the services offered by Yugalinks.
Compliance with Trade and Export Regulations
Users must comply with all applicable Indian and international trade laws and export regulations. Yugalinks assumes no responsibility for ensuring compliance with trade laws on behalf of users.
Geographic Limitations
Yugalinks primarily serves businesses within India. However, certain exceptions may be granted at the discretion of Yugalinks, subject to applicable trade regulations.
Legal Age and Business Authorization
Users must be at least 18 years old and authorized to act on behalf of their registered business entity.
Fees and Payments
Subscription Charges (if any):
Certain services offered on the Yugalinks platform may require a subscription. Details of applicable charges will be provided at the time of subscription.
Fees for Consultancy or Special Services:
Users may incur additional fees for specialized services, such as consultancy or personalized support.
Payment Terms and Conditions:
All payments for services must be made according to the terms specified at the time of subscribing to the service.
Refund and Cancellation Policies:
Refunds and cancellations are subject to the terms outlined on our website. Users must refer to the specific service agreement for more information on refund eligibility.
Intellectual Property
Ownership of Website Content:
All content on the Yugalinks platform, including text, graphics, logos, trademarks, and other materials, is the intellectual property of Yugalinks and is protected by copyright and trademark laws.
Restrictions on Use of Proprietary Materials:
Users are prohibited from reproducing, distributing, or modifying any content or proprietary materials provided by Yugalinks without prior written consent.
Third-Party Intellectual Property Rights:
Users must respect the intellectual property rights of third parties while using the platform, and refrain from infringing on those rights.
Liability and Indemnity
Limitation of Liability:
Yugalinks shall not be liable for any indirect, incidental, or consequential damages resulting from the use of the platform, including but not limited to loss of data or business opportunities.
User Indemnification Obligations:
Users agree to indemnify and hold harmless Yugalinks from any claims, damages, or losses arising from their use of the platform or violation of these Terms and Conditions.
Exclusion of Liability for Third-Party Actions:
Yugalinks is not responsible for any actions or omissions by third parties, including but not limited to third-party service providers, government agencies, and trade partners.
Privacy and Data Security
Collection of Personal and Business Information:
Yugalinks collects both personal and business-related information from users in order to provide export facilitation services effectively.
Use of Data for Export Facilitation Services:
We utilize collected data to assist businesses in obtaining the necessary export documentation, as well as provide guidance on international trade.
Sharing Information with Government Bodies:
Yugalinks may share user data with government agencies such as FIEO and DGFT for compliance, regulatory, and reporting purposes.
Security Measures and Confidentiality Assurances:
We implement industry-standard security measures to protect user data and ensure confidentiality.
Termination
Termination by the User:
Users may terminate their account at any time by notifying Yugalinks through the provided contact details.
Termination by Yugalinks:
Yugalinks reserves the right to terminate a user’s account for violations of these Terms and Conditions, fraudulent activities, or any other action deemed harmful to the platform.
Consequences of Termination:
Upon termination, users will lose access to all services provided by Yugalinks, including any pending export documentation or network services.
Account Reactivation Policy:
Users whose accounts have been terminated may request account reactivation, subject to review and approval by Yugalinks.
Dispute Resolution
Governing Laws:
These Terms and Conditions shall be governed by and construed in accordance with the laws of India.
Arbitration Clauses:
Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through arbitration as per Indian arbitration laws.
Jurisdiction for Disputes:
The jurisdiction for any disputes related to the use of the platform shall be the courts located in the jurisdiction where Yugalinks has its registered office.
Procedures for Dispute Resolution:
Disputes will be resolved through negotiation, and if required, through formal arbitration procedures. The arbitration process will be conducted in accordance with the Indian Arbitration and Conciliation Act.
Amendments to Terms
Notification of Changes:
Any amendments to these Terms and Conditions will be posted on the Yugalinks website. Users will be notified via email or through a notice on the platform.
User Consent to Amended Terms:
By continuing to use the platform after amendments have been made, users signify their acceptance of the updated terms.
Effective Dates for Changes:
Changes to these Terms and Conditions will be effective immediately upon posting.
Conclusion
In summary, these Terms and Conditions outline the mutual commitments between Yugalinks Global Connect Pvt Ltd and its users. Our mission is to empower Indian businesses to thrive in the global marketplace by providing robust export facilitation services, educational resources, and strategic partnerships. By adhering to these terms, users can maximize the benefits of our platform while ensuring compliance with all relevant legal and regulatory requirements.
We remain committed to innovation, reliability, and customer success. Yugalinks will continue to refine its offerings to better serve the evolving needs of exporters and contribute to the growth of India's position in global trade. For any questions or further clarification regarding these Terms and Conditions, users are encouraged to contact our support team through the provided channels.
Contact Information
Support Contact Details
For support, contact us at support@yugalinks.com.
Office Address and Timings
Yugalinks Global Connect Pvt Ltd, Kerala, India. Office hours: monday to saturday 9 AM to 6 PM.
Feedback and Inquiries Process
Users can submit feedback or inquiries through our website contact form or via email.
