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Payment Policy 

 

At Yugalinks Global Connect Pvt Ltd, we prioritize secure and transparent payment processes for all our users. This Payment Policy outlines the accepted payment methods, transaction security measures, and refund processes to ensure smooth international trade operations. 

 

Accepted Payment Methods

We support multiple payment options to accommodate global transactions:

  • Bank Transfers (including NEFT, RTGS, and SWIFT for international payments).
  • Credit and Debit Cards (Visa, MasterCard, and other major providers).
  • Digital Payment Gateways (secure third-party payment processors).
  • Letters of Credit (for large-scale international transactions).

Payment Authorization and Verification

All payments are subject to verification and authorization:

  • Transactions undergo multi-level verification for security and fraud prevention.
  • Users may be required to provide additional documents for high-value transactions.
  • Orders are processed only after successful payment authorization.

Payment Timelines

Payment timelines vary depending on the chosen method:

  • Bank Transfers may take 3-5 business days for domestic transactions and 7-10 days for international transfers.
  • Digital Payments are processed instantly but may take up to 48 hours to reflect.
  • Letters of Credit processing times depend on the issuing bank’s policies.

Currency and Exchange Rates

International transactions are subject to currency conversion:

  • Payments are accepted in multiple currencies as supported by our platform.
  • Currency conversion rates are based on real-time exchange data.
  • Users are responsible for any foreign exchange fees charged by their financial institution.

Payment Security Measures

We implement robust security measures to protect all transactions:

  • PCI DSS Compliance ensures secure payment processing.
  • Encryption technology protects sensitive payment information.
  • Regular security audits and monitoring prevent unauthorized access.

Payment Confirmation

Users receive payment confirmation upon successful transaction:

  • An automated receipt is sent via email with payment details.
  • Payment status can be tracked through the user’s dashboard.
  • Users should retain confirmation emails for future reference.

Refund Process

Refunds for eligible transactions are processed as follows:

  • Refund requests must comply with our Cancellation and Return Policies.
  • Approved refunds are processed to the original payment method within 7-14 business days.
  • Refund timelines for international payments may vary based on bank processing times.

Disputed Payments

We address payment disputes through a structured resolution process:

  • Users must report unauthorized charges or discrepancies within 30 days.
  • Disputes are reviewed by our team, and a resolution is provided within 14 business days.
  • Users are encouraged to provide supporting documentation for faster resolution.

Late or Failed Payments

Consequences of late or failed payments include:

  • Orders may be delayed or canceled if payment is not received within the specified time frame.
  • Repeated payment failures may result in account suspension.
  • Users are responsible for any penalties or additional fees due to late payments.

Policy Updates

This Payment Policy may be updated periodically:

  • Significant changes will be communicated through platform notifications.
  • Users must regularly review this policy to stay informed.