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Legal Policies

Defines the rules, regulations, and compliance standards that govern the operations of Yugalinks Global Connect Pvt Ltd. These policies ensure transparency, legal protection, and ethical business practices for all stakeholders, including exporters, buyers, and partners.

General Legal Policies

Privacy Policy

Explains how user data is collected, processed, and stored in compliance with data protection laws

Terms and Conditions

Outlines the legal agreement between the platform, exporters, and buyers, covering rights and responsibilities.

Cookie Policy

Informs users about the types of cookies used and how consent is managed.

User Account and Verification Policy

Details how buyers and sellers register and verify their accounts, including KYC requirements.

Fair Usage Policy

Defines acceptable use of the platform and prevents misuse such as spam or fraudulent activities.

Trade and Export Legal Policies

Shipping Policy

Details shipping methods, estimated delivery times, international shipping zones, and charges.

Return and Refund Policy

Outlines the conditions under which products can be returned, replaced, or refunded in international transactions.

Cancellation Policy

Explains how buyers/sellers can cancel orders before shipping, and associated fees.

Payment Policy

Defines accepted payment methods, security measures, and refund processes.

Compliance and Export Regulations

Describes compliance with Indian export regulations and international trade laws, including necessary certifications.

Trade Compliance and Legal Disclaimer

Provides legal disclaimers and outlines adherence to trade laws, detailing platform liability.

Customs Compliance Policy

Outlines the customs clearance process, including the required documentation and fees for international shipments

Export Documentation Guide

Explains required documents like IEC, Bill of Lading, Certificate of Origin for customs clearance.

Export Insurance and Risk Management

Describes how exporters can manage risks through insurance and minimize loss or damage claims.

Intellectual Property and Ethical Business Policies

Intellectual Property Policy

Protects trademarks, copyrights, patents, and proprietary data, preventing misuse by third parties.

Responsible Sourcing and Sustainability Policy

Commits to ethical sourcing, sustainability, and eco-friendly practices in packaging and logistics.

Supplier Code of Conduct

Sets ethical and quality standards for suppliers, ensuring fair practices and compliance with legal requirements.

Anti Discrimination and Equal Opportunity Policy

Ensures that all stakeholders are treated fairly, regardless of gender, race, nationality, religion, etc.

Whistleblower and Ethics Policy

Encourages reporting of unethical practices while protecting whistleblowers from retaliation.

Environmental Responsibility and Sustainability Policy

Promotes sustainable business practices, including waste management, energy efficiency, and responsible sourcing.

Buyer and Seller Protection Policies

Anti Fraud and Buyer Protection Policy

Details steps to prevent fraud and protect buyers and sellers, including secure payment methods and dispute resolution.

Dispute Resolution and Arbitration Policy

Provides a framework for resolving conflicts between buyers and sellers through mediation or arbitration.

Grievance Redressal Policy

Outlines the process for addressing customer complaints or disputes, ensuring timely resolutions.

Partnership and Affiliate Policy

Defines the terms for collaborating with Yugalinks as a distributor, reseller, or service provider.

Logistics and Warehouse Policy

Describes inventory storage, management, and shipping practices, if applicable.

Support and Customer Care Policies

Contact and Support Information

A centralized page listing all contact details, including email, phone, and office address for support.

FAQs

Answers frequently asked questions about the platform, services, and policies.

Customer Feedback Policy

Ensures accessibility for all users, including those with disabilities, by adhering to proper design and technology.

User Assistance and Accessibility Policy

Describes how customer feedback is collected, analyzed, and used to improve services.

Data Security and Compliance Policies

Data Protection Policy

Explains how user data is protected through encryption, secure storage, and access controls.

GDPR Compliance Policy

Details how Yugalinks complies with the General Data Protection Regulation (GDPR) for EU-based users.

Data Retention Policy

Outlines how long user data is retained and how it is securely deleted once no longer needed.

Cybersecurity Policy

Defines the cybersecurity measures in place to prevent breaches and ensure platform security.

Payment Data Security Policy

Describes how payment data is secured, including compliance with PCI DSS standards for payment processing.

Exporter Services Policies

IEC Registration Assistance Policy

Guides exporters through the process of obtaining an Import Export Code (IEC) from DGFT.

GST Registration Assistance Policy

Assists exporters in obtaining GST registration for compliance with tax regulations in cross-border trade.

RCMC Registration Assistance Policy

Supports exporters in acquiring Registration-Cum-Membership Certificates from Export Promotion Councils.

Export Documentation Policy

Provides guidance on the necessary documents for customs clearance and smooth international trade.