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Frequently Asked Questions (FAQs) Policy 

 

At Yugalinks Global Connect Pvt Ltd, we recognize the importance of providing clear and accurate information to our users. This FAQ policy is designed to address the most common questions related to our platform, services, and policies, ensuring a seamless experience for our buyers, sellers, and partners. 

 

Policy Commitment

Our commitment is to offer reliable, up-to-date, and easily accessible answers to the most frequently asked questions, ensuring transparency and user satisfaction.

Scope of the Policy

This FAQ policy applies to all users of the Yugalinks platform, including:

  • Registered buyers and sellers.
  • Prospective business partners and affiliates.
  • General public seeking information about our services and policies.

Information Covered in FAQs

Our FAQs are designed to provide comprehensive answers to common questions in the following areas:

  • General Platform Information:
    • Overview of Yugalinks Global Connect Pvt Ltd and its services.
    • How to navigate and use the platform.
  • Account Management:
    • How to register, verify, and manage your account.
    • Steps for updating user information and resetting passwords.
  • Export and Trade Services:
    • Assistance with export documentation and compliance with government bodies like DGFT and FIEO.
    • Understanding our shipping, payment, and refund processes.
  • Legal and Compliance Information:
    • Explanation of our terms and conditions, privacy policy, and other legal policies.
    • Information about intellectual property, anti-fraud measures, and trade regulations.
  • Payment and Transactions:
    • Accepted payment methods and security measures.
    • Refund policies, transaction timelines, and fee structures.
  • Logistics and Shipping:
    • Information on domestic and international shipping processes.
    • Tracking orders and managing warehouse logistics.
  • Customer Support:
    • How to contact our support team for assistance.
    • Escalation process and response time commitments.

Availability and Updates

We regularly review and update our FAQs to ensure accuracy and relevance. Changes in policy, new services, or regulatory updates are promptly reflected in our FAQ section.

Accessibility of FAQs

  • The FAQ page is accessible 24/7 on our platform.
  • Users can search for answers by topic or keyword.

Support for Unanswered Questions

If users cannot find the information they need in our FAQs, they are encouraged to contact our support team through the following channels:

Compliance and Review

This FAQ policy aligns with our broader commitment to transparency, compliance, and customer satisfaction. It is reviewed periodically to ensure it reflects our latest processes and legal obligations.