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Export Refund & Return Policy

 

Introduction

At Yugalinks Global Connect Pvt Ltd, we are committed to ensuring a seamless and transparent return and refund process for our international buyers. As a B2B export-focused company, we understand the complexities of cross-border trade and strive to support Micro, Small, and Medium Enterprises (MSMEs) in India. With the guidance of government bodies such as the Directorate General of Foreign Trade (DGFT) and the Federation of Indian Export Organisations (FIEO) , we facilitate a streamlined return and refund policy that aligns with global trade regulations and buyer expectations.

 

Export Return & Refund Eligibility

International buyers may request a return or refund under the following conditions:

  •  The product received is damaged, defective, or not as described in the purchase agreement.
  • The goods are lost or misplaced in transit due to logistical errors beyond the buyer's control.
  • There is a quality discrepancy between the delivered goods and the agreed specifications.
  • The buyer receives the wrong item or incorrect quantity in an order.
  • Returns are requested within the stipulated return window, as per the contract terms.

All return requests must be accompanied by valid documentation, including photographs, invoices, and any relevant inspection reports.

 

Non-Returnable & Non-Refundable Items

Certain products are exempt from return and refund due to international trade restrictions, regulatory compliance, or their nature. These include:

  •  Custom-made, personalized, or perishable goods (e.g., food products, pharmaceuticals).
  • Hazardous materials, chemicals, or restricted items as per international trade laws.
  • Products damaged due to improper handling by the buyer or third parties post-delivery.
  • Goods with tampered packaging, used items, or missing original accessories and documents.
  • Digital goods, software, or subscription-based services that have been accessed or downloaded.

Buyers are advised to review product specifications and trade agreements before placing an order.

 

Return Process for Exported Goods

To initiate a return, buyers must follow these steps:

1. Submit a return request via our official portal or email within the return period.

2. Provide necessary documentation, including photos/videos of the goods and a written explanation of the issue.

3. Await approval and further instructions from our returns department.

4. Coordinate with our logistics partners for the return shipment, ensuring proper packaging and labeling.

5. Track the returned shipment to ensure safe delivery to our designated facility.

6. Inspection & validation – Once received, our quality control team will inspect the goods and approve/refuse the refund based on findings.

 

Refund Processing & Timeline

Once the returned goods are inspected and approved, the refund process will be initiated. Refunds will be processed as follows:

- Refund approval timeline: Within 7-14 business days after receiving the returned product.

- Refund method: The amount will be credited back via the original payment method or an alternative agreed-upon method.

- Partial refunds may be issued in cases where only part of the shipment is returned or if damages are not the seller’s responsibility.

- Exchange or credit note options are available as per mutual agreement.

 

Shipping Costs & Liability for Returns

The responsibility for shipping costs in case of returns is determined as follows:

  •  If the return is due to seller fault (e.g., wrong item, damaged goods), Yugalinks will bear the shipping costs.
  • If the return is due to buyer’s change of preference or incorrect order placement, the buyer will bear the shipping costs.
  • Shared liability may apply in case of logistics-related damages or third-party carrier disputes.
  • Customs duties, taxes, and other import/export fees are non-refundable unless otherwise stated in the trade agreement.

 

Government Policies Supporting Export E-Commerce Returns

As part of our mission to empower MSMEs, we align our policies with government initiatives such as:

DGFT & FIEO guidelines on export trade compliance and return policies.

E-commerce export incentives under the Indian government’s export promotion schemes.

Customs clearance facilitation for returned goods through authorized channels.

Dispute resolution mechanisms to protect exporters and buyers from fraudulent transactions.

We continuously work with regulatory authorities to ensure smoother international trade processes.

 

Future Plans for Enhancing Export Returns & Refunds

To enhance our return and refund process, we plan to:

- Introduce AI-powered claim verification for faster resolution.

- Partner with global logistics providers to improve return handling.

- Implement blockchain-based tracking for greater transparency.

- Establish regional return centers in key markets for localized support.

We welcome feedback from our buyers to improve our return policies further.

 

Contact Information

For return and refund-related queries, please contact us:

Email: info@yugalinks.com

Phone: +91- 9567998426

Website: www.yugalinks.com

Office Address: Palakkad, Kerala 678613

Our customer service team is available to assist you with your concerns regarding export returns and refunds.

 

Yugalinks Global Connect Pvt Ltd remains committed to ensuring a hassle-free and efficient export trade experience for our international buyers.