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Dispute Resolution and Arbitration Policy 

 

At Yugalinks Global Connect Pvt Ltd, we are committed to fostering a fair and transparent environment for all parties involved in business transactions. Our Dispute Resolution and Arbitration Policy outlines the process for addressing and resolving disputes between buyers and sellers efficiently and impartially. 

 

Policy Commitment

We are dedicated to providing a structured and impartial dispute resolution process by:

  • Ensuring fair treatment for all parties involved.
  • Offering a clear framework for handling conflicts.
  • Facilitating timely and effective dispute resolution through arbitration.

Scope of the Policy

This policy applies to all users of our platform, including:

  • Buyers and sellers engaged in transactions on Yugalinks Global Connect Pvt Ltd.
  • Third-party service providers and partners.
  • Any disputes arising from the use of our platform or services.

Dispute Resolution Process

We provide a multi-step approach to resolving disputes:

  • Informal Resolution: We encourage parties to resolve disputes through direct communication.
  • Mediation: If informal resolution fails, we facilitate mediation through a neutral third party.
  • Arbitration: If mediation is unsuccessful, disputes will be resolved through binding arbitration as outlined below.

Arbitration Guidelines

Arbitration is conducted under the following conditions:

  • Neutral Arbitrator: Appointed from a recognized arbitration body.
  • Binding Decision: The arbitrator's decision is final and enforceable.
  • Location: Arbitration proceedings will be held in accordance with Indian laws and regulations.
  • Costs: Arbitration fees will be shared unless otherwise determined by the arbitrator.

Digital Tools for Dispute Management

Our IT team supports efficient dispute resolution by:

  • Implementing a secure online dispute submission portal.
  • Using digital records to ensure transparency and accuracy.
  • Automating case tracking and communication for real-time updates.

Timeframe for Resolution

We aim to resolve disputes promptly by adhering to the following timelines:

  • Informal Resolution: Within 14 business days of receiving a complaint.
  • Mediation: Completed within 30 business days if informal resolution is unsuccessful.
  • Arbitration: Final decision within 90 business days, subject to complexity.

Confidentiality and Data Protection

All dispute proceedings are conducted with strict confidentiality, including:

  • Protecting sensitive business information.
  • Ensuring secure handling of personal and financial data.
  • Limiting disclosure to involved parties and legal authorities as required.

Rights and Obligations

All parties involved in disputes must:

  • Cooperate fully and provide accurate information.
  • Respect the binding nature of arbitration decisions.
  • Follow the established timelines and processes.

Continuous Improvement

We strive to improve our dispute resolution mechanisms by:

  • Regularly reviewing and updating our processes.
  • Seeking feedback from users to enhance efficiency.
  • Implementing best practices aligned with legal standards.

 For assistance with disputes or further inquiries, please visit our Contact and Support Information page.