CUSTOMER SUPPORT

Welcome to the YugaLinks Customer Support page! We are dedicated to providing exceptional service to ensure your experience with our platform is smooth and hassle-free. Whether you have questions about your account, need assistance with orders, or require guidance on shipping and government incentives, our support team is here to help. Explore the resources available or get in touch with us directly to receive prompt, personalized assistance. Your success in global trade is our priority, and we're here to support you every step of the way.

 Help center

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Account Creation

Creating an account with YugaLinks is your first step toward entering the world of seamless global trade. Our platform is specifically designed to assist Indian businesses, particularly Micro, Small, and Medium Enterprises (MSMEs), in expanding their reach into international markets with efficiency and ease. The process of registering on YugaLinks is straightforward, but requires you to provide some essential business details to ensure compliance and regulatory alignment. These include your company registration number, Goods and Services Tax Identification Number (GSTIN), and Import Export Code (IEC). These pieces of information are crucial for verifying your business's authenticity and regulatory standing, while also ensuring that you adhere to the legal frameworks established by government authorities.

By collecting and processing this data, YugaLinks ensures that businesses are in full compliance with the standards set by bodies like the Directorate General of Foreign Trade (DGFT) and the Federation of Indian Export Organizations (FIEO). Adhering to these regulations fosters a transparent and responsible trade environment that ultimately supports the success of your business in the global market. This compliance is not only vital for avoiding potential legal issues, but it also enables businesses to tap into various government incentives designed to promote Indian exports, helping you maximize your benefits and growth potential.

Whether you're just starting your export journey or looking to scale your operations to new markets, YugaLinks is committed to making your experience as smooth, efficient, and rewarding as possible. We understand that entering or expanding in international markets can be a daunting task, but with YugaLinks, you will gain access to a suite of tools, resources, and expert guidance tailored to your specific business needs. These resources are designed to provide continuous support, ensuring that every step of your global trade journey is well-informed and hassle-free. Our ultimate goal is to empower Indian businesses to compete on the global stage, foster economic growth, and unlock new opportunities that will drive long-term success in international trade. Once your account is created, you will be equipped with the necessary tools to navigate this exciting new chapter of your business with confidence.

At YugaLinks, we understand that access to your account is crucial for your business operations, and we are committed to ensuring that you can regain access quickly and securely in case you face any issues with logging in. Our password recovery system is specifically designed to minimize disruption and maintain a seamless user experience, all while upholding the highest security standards. We recognize the importance of safeguarding your sensitive business information, so the recovery process follows stringent protocols that are in line with industry best practices and regulatory guidelines set by authorities such as the Directorate General of Foreign Trade (DGFT) and the Federation of Indian Export Organizations (FIEO).

Our password recovery mechanism is not only user-friendly but also built with robust security features to ensure the protection of your business data. When initiating the recovery process, you will be asked to verify your identity through the contact details you’ve registered with us, along with additional credentials if necessary. This dual-layered verification system guarantees that only authorized users are able to regain access to the platform, minimizing any potential security risks.

We fully understand the vital role our platform plays in the success of Indian MSMEs in the global trade ecosystem, which is why we’ve made our password recovery process both secure and efficient. Once your account is restored, you will immediately have uninterrupted access to the array of tools, resources, and expert support that help you make the most of the government-backed export incentives available. Whether you’re leveraging these incentives to grow your business or accessing the resources necessary to navigate international markets, YugaLinks is always here to support you.

Password Recovery

Order Management

Managing your orders effectively is at the heart of ensuring a smooth and efficient export experience. At YugaLinks, we understand the importance of keeping track of every detail as your orders progress, which is why we have developed an intuitive, user-friendly platform to help you do just that. Our advanced order tracking system provides real-time updates, allowing you to stay informed at every stage of your order’s journey—from the moment it is placed to its final delivery. This transparency ensures that you’re always in the loop, making it easier for you to manage expectations, address any concerns, and plan your next steps accordingly.

In addition to order tracking, YugaLinks offers a highly flexible system that allows you to easily modify your orders if necessary. Whether you need to adjust the quantity, make product modifications, or update delivery addresses, our platform’s easy-to-navigate interface enables you to make these changes quickly and efficiently. This level of control over your orders helps prevent errors and miscommunications, ensuring that the entire export process runs smoothly and without unnecessary delays.

At YugaLinks, we are not just helping you manage orders; we are giving you the tools and resources to streamline your entire export operation, so you can focus on scaling your business without worrying about logistics. With our robust and reliable platform, you can be confident that your export process is handled efficiently, with compliance and customer satisfaction at the forefront of every decision.

Shipping and delivery are vital components of global trade, and YugaLinks ensures that these processes are both efficient and transparent. To meet the diverse needs of businesses, we offer a variety of shipping options, including express, standard, and bulk cargo, allowing you to choose the solution that best fits your timeline and budget. This flexibility ensures that whether you need urgent deliveries or cost-effective bulk shipments, you can make the best choice for your business needs. We understand that timely delivery is crucial for maintaining strong customer relationships and business growth, which is why we are committed to providing reliable shipping solutions.

While we aim for on-time deliveries, we also acknowledge that unforeseen delays may occur due to external factors such as customs procedures or global disruptions. In these cases, our team is dedicated to keeping you informed with proactive updates. We work closely with regulatory authorities, including the Directorate General of Foreign Trade (DGFT) and the Federation of Indian Export Organizations (FIEO), to resolve any issues quickly and efficiently. Our focus is on minimizing any disruptions to your shipments and ensuring that any challenges are addressed in a timely manner.

At YugaLinks, our goal is to simplify international shipping for MSMEs, helping them meet global demand while improving profitability. By offering access to government-backed incentives, we aim to reduce shipping costs and enhance your business’s competitiveness in the international market. Whether you're shipping small orders or managing larger volumes, YugaLinks ensures that your shipping experience is smooth, cost-effective, and aligned with compliance standards. With our comprehensive support, you can confidently scale your business and reach new markets with ease.

Shipping and Delivery

Troubleshooting

At YugaLinks, we understand that challenges can arise at any stage of a transaction, and we are fully committed to helping you resolve any issues that may come up. Our troubleshooting section is designed with this in mind, offering comprehensive support for a wide range of potential issues, from payment problems to returns and order modifications. For payment-related concerns, our platform provides detailed error logs that highlight the specific problem, along with step-by-step guidance to help you quickly resolve common payment issues. This ensures that your transactions are secure, successful, and completed without unnecessary delays, allowing your business to operate smoothly and efficiently.

In addition to payment issues, we also recognize that returns and exchanges are a common part of doing business, especially in international trade. YugaLinks has developed clear and structured return policies that are fully aligned with government regulations and industry best practices, ensuring that both you and your customers are protected during the process. Whether it's handling product returns, addressing disputes, or managing other logistical challenges, our platform ensures that these situations are resolved quickly and fairly. We believe that a hassle-free returns process is critical for maintaining customer trust and satisfaction, and we strive to make it as seamless as possible.

Our dedicated support team is always available to assist you whenever you encounter difficulties. Whether it’s a minor issue or a more complex challenge, we are here to provide prompt solutions and guidance to ensure your export journey remains stress-free. With a strong focus on empowering Indian MSMEs, we are committed to ensuring that every challenge is met with an effective solution. By offering personalized support, we reinforce our commitment to helping Indian businesses not only navigate but thrive in the international market, removing barriers and enhancing their global trade experience. YugaLinks is here to support your growth at every step, ensuring that your business can focus on expanding while we handle the details.

Contact Us

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YugaLinks’ headquarters is strategically situated in Palakkad, a key location known for its thriving trade and commerce environment. This central office serves as the main point for all correspondence, inquiries, and in-person meetings, making it easy for businesses and individuals to access the support they need. Being based in Palakkad allows us to stay connected to the heart of India’s export ecosystem, providing a convenient location for those seeking expert guidance or assistance in expanding their businesses globally.

Our office is more than just a physical space; it is a place where we foster meaningful relationships with MSMEs, offering personalized consultations and tailored solutions to meet their specific export needs. Whether you're visiting for advice, delivering important documents, or discussing new opportunities, we strive to create a welcoming and professional environment where your business challenges are addressed with care and expertise. By maintaining this accessible and supportive base of operations, we continue to empower Indian businesses with the resources they need to thrive in international markets.

Office Address

Customer Support Phone Number and Email

At YugaLinks, we prioritize providing exceptional customer support, understanding that your queries and concerns are integral to your business’s success. Our dedicated customer support team is always ready to assist you, ensuring that you receive prompt and efficient help when you need it most. You can reach us easily via phone or email during our business hours, and we guarantee that your inquiries will be handled with the attention and care they deserve. Whether you need assistance with account management, order tracking, shipping details, or any other aspect of your export journey, our team is well-equipped to offer tailored solutions that meet your specific needs.

Our customer support team is not just reactive; we believe in proactive engagement to prevent issues before they arise. By actively listening to your concerns and providing timely resolutions, we ensure that your experience with YugaLinks is seamless and stress-free. Our goal is to empower MSMEs by quickly addressing any challenges that may come up, enabling you to focus on what truly matters—scaling your business and expanding into global markets. We know that smooth communication and efficient problem-solving are key to successful international trade, and we are committed to offering the support you need to navigate this dynamic landscape.

With YugaLinks, you can always rely on a customer service team that is dedicated to making your export journey as efficient and effective as possible. Whether it's helping you track orders, manage shipping logistics, or guide you through platform features, our support system is designed to ensure that you’re always equipped with the information and assistance needed to keep your business moving forward. By addressing your concerns swiftly and professionally, we reinforce our commitment to helping you succeed in the global marketplace, fostering growth and providing the resources necessary for MSMEs to thrive.

Contact Form

For any inquiries, feedback, or specific requests, YugaLinks offers a convenient and efficient way to get in touch through our contact form. This user-friendly form has been designed to streamline communication, allowing you to clearly detail your concerns or messages. By filling out the form, you ensure that your inquiry is directed to the appropriate team member, who will review it thoroughly and respond as promptly as possible. This system allows us to address your needs in an organized and effective manner, ensuring that you receive the most accurate and helpful information in a timely fashion.

Whether you're seeking guidance on government incentives, exploring shipping solutions, needing assistance with troubleshooting, or addressing any other aspect of your export operations, our team is equipped to handle all types of inquiries. Every submission is carefully reviewed to ensure that your concerns are addressed comprehensively. Our goal is to respond within the shortest possible time, keeping you informed and supported throughout your journey. We understand the importance of clear and effective communication, especially when navigating the complexities of international trade.

At YugaLinks, we value every interaction with our customers and view each one as an opportunity to provide valuable support. Whether you are a new or existing client, we are committed to making your experience seamless and productive. By providing this easy and effective channel for communication, we aim to foster a strong relationship with you and help your business succeed in the global trade landscape. Our team is dedicated to supporting your growth and ensuring that you have the tools and resources you need to thrive in international markets.