Contact and Support Policy

At Yugalinks Global Connect Pvt Ltd, we are dedicated to offering comprehensive support to ensure a seamless experience for our buyers, sellers, and partners. This policy outlines the vailable services, contact channels, and our commitment to assisting users promptly and effectively.

Policy Commitment

We are committed to providing accessible, timely, and accurate support by:

Offering a variety of communication channels for customer assistance.
Providing clear and prompt responses to all inquiries and concerns.
Ensuring transparency and efficiency in resolving customer issues.

Scope of the Policy

This policy applies to all users of the Yugalinks platform, including:

Registered buyers and sellers.
Potential business partners and affiliates.
External stakeholders seeking support or information.

Available Support Services

Our support team provides assistance across various areas, including:

General Customer Support: Help with platform navigation, account access, and general inquiries.
Legal and Compliance Support: Assistance with legal policies, compliance regulations, and trade documentation.
Export Assistance: Support for MSMEs with export documentation, trade facilitation, and compliance with government regulations (DGFT, FIEO).
Technical Support: Resolving technical issues related to platform functionality, payment systems, and digital tools.
Logistics Support: Help with shipping processes, tracking, and warehouse-related queries.

Contact Channels

You can reach our dedicated support team through the following channels:

Email Support: info@yugalinks.com
Office Address: Yugalinks Global Connect Pvt Ltd
12/547, Konnayath Veedu, Vellaroad, Mankara, Mankarai, Palakkad, Kerala 678613, India

Service Availability

Our support team operates during the following hours:

Monday to Friday: 9:00 AM – 6:00 PM (IST)
Saturday: 10:00 AM – 2:00 PM (IST) (Limited support)
Closed on: Sundays and public holidays

Response Time Commitment

We aim to provide timely responses as per the following guidelines:

Email Inquiries: Within 24-48 business hours
Phone Support: Immediate response during working hours
Urgent Issues: Prioritized within 12 business hours