Cancellation Policy

At Yugalinks Global Connect Pvt Ltd, we understand that circumstances may require order cancellations. This Cancellation Policy outlines the process, conditions, and guidelines for canceling orders on our platform, ensuring transparency for both buyers and sellers. 

Order Cancellation by Buyers

Buyers may request order cancellations under the following conditions:

• Orders can be canceled before they are processed for shipping.
• Cancellation requests must be submitted through the platform's order management system.
• Refunds for canceled orders will be processed according to our Payment Policy.

Order Cancellation by Sellers

Sellers have the right to cancel orders under specific circumstances:

• If the requested products are unavailable or out of stock.
• In cases of suspected fraudulent transactions.
• Sellers must notify buyers immediately upon order cancellation.

Time Frame for Cancellations

Cancellations must be requested within the following time frame:

• Standard orders can be canceled within 24 hours of placement.
• Urgent or expedited orders may have limited cancellation windows.
• Once an order is shipped, it cannot be canceled.

Cancellation Charges

Certain cancellations may incur fees depending on the stage of processing:

• Orders canceled after processing but before shipment may be subject to administrative fees.
• Buyers are responsible for any bank charges or transaction fees associated with cancellation.
• No fees apply for cancellations made before order processing.

Refund Process for Canceled Orders

Refunds for eligible canceled orders will be processed as follows:

• Refunds will be issued to the original payment method within 7-14 business days.
• Any deductions due to cancellation charges will be communicated clearly.
• International refunds may vary based on currency exchange rates and banking policies.

Exceptions to Cancellation Policy

Certain products and conditions are exempt from cancellation:

• Custom-made, personalized, or perishable goods are non-cancelable.
• Orders involving regulatory documentation may be non-refundable once initiated.
• Cancellation requests after shipment cannot be processed.

Modification of Orders

Buyers may request modifications instead of cancellations:

• Modifications are allowed before order processing.
• Price adjustments or additional fees may apply to modified orders.
• Modification requests follow the same time frame as cancellations.

Disputed Cancellations

Disputes related to cancellations are handled through our dispute resolution process:

• Users can initiate a dispute if there is disagreement over cancellation eligibility.
• Our team will review the dispute and provide a resolution within 14 business days.
• Users are encouraged to provide supporting documentation for faster resolution.

Policy Compliance

All users must comply with the Cancellation Policy:

• Repeated misuse of the cancellation process may result in account suspension.
• Sellers must adhere to fair practices when processing cancellations.
• Both parties must communicate effectively to resolve cancellation issues.

Policy Updates

We may update this Cancellation Policy to reflect operational changes:

• Users will be notified of major policy updates via platform notifications.
• Continued use of the platform constitutes agreement with updated policies.
• Regular review of the policy ensures awareness of current guidelines.